Refund policy

Thank you for purchasing from YOYO JEWELRY. We want you to be fully satisfied with your jewelry items.

1. Return Eligibility

You may request a return within 7days after you receive your order.Items must meet all requirements below:

  • Unworn, unused, undamaged

  • In original packaging

  • No scratches, tarnish, or wear marks

  • All accessories complete

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized jewelry

  • Items damaged by customer misuse

  • Items without original packaging

  • Clearance / final sale items

3. Return Process

  1. Contact our customer service first to apply for return.

  2. Follow our return address instructions.

  3. Ship the item back with your order number noted on the package.

4. Refund Time

Once we receive and inspect the returned item, we will process your refund within 3–5 business days.

Refund will be returned to your original payment method. Processing time depends on your bank.

5. Return Shipping Cost

  • If return is caused by product quality issue, wrong item sent, or our mistake: we cover the return shipping cost.

  • If return is for personal reasons (size not fit, changed mind, not as expected): customer is responsible for return shipping fees.

6. Product Quality

All jewelry is inspected before shipping. If you receive defective items, please contact us with photos immediately for solution.